At Masta it is important to us that your rug fits well and stands the test of time.
The Masta Lifetime Hardware Guarantee terms and conditions are:
All styles of Masta rugs are covered for faulty hardware which is the fixtures and fittings* on your rug with the exception of the Masta Basics Range
The guarantee becomes valid on completion of the online form including proof of purchase on Masta.com/advantages and your confirmation email is received
The guarantee is upheld on a Masta rug and its components that are subject to use under normal conditions only
Associated repair costs that may be necessary to fit any provided fixtures and fittings under the guarantee will be borne by you
* Fixtures and fittings are any buckles, clips or D Rings on your rug
What is not covered under the Masta Lifetime Hardware Guarantee?
Use of the rug for anything other than equestrian protective use
Use of parts or accessories other than those produced or recommended for use on a Masta rug
Repairs or alterations carried out by third parties not in accordance with Masta recommendations
The fabric, filling, lining and webbing of the rug
The fit of the rug
How to make a claim on your Masta Lifetime Hardware Guarantee
Contact Masta directly via email at customerservice@masta.co.uk with your concern and include pictures where possible.
Masta Customer Services will respond to you promptly and assess if your claim is valid against the guarantee. If in agreement your hardware will be replaced free of charge.
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