At Masta it is important to us that your rug fits well and stands the test of time.

The Masta Lifetime Hardware Guarantee terms and conditions are:

  • All styles of Masta rugs are covered for faulty hardware which is the fixtures and fittings* on your rug with the exception of the Masta Basics Range
  • The guarantee becomes valid on completion of the online form including proof of purchase on Masta.com/advantages and your confirmation email is received
  • The guarantee is upheld on a Masta rug and its components that are subject to use under normal conditions only
  • Associated repair costs that may be necessary to fit any provided fixtures and fittings under the guarantee will be borne by you
  • * Fixtures and fittings are any buckles, clips or D Rings on your rug

    What is not covered under the Masta Lifetime Hardware Guarantee?

  • Use of the rug for anything other than equestrian protective use
  • Use of parts or accessories other than those produced or recommended for use on a Masta rug
  • Repairs or alterations carried out by third parties not in accordance with Masta recommendations
  • The fabric, filling, lining and webbing of the rug
  • The fit of the rug
  • How to make a claim on your Masta Lifetime Hardware Guarantee

  • Contact Masta directly via email at customerservice@masta.co.uk with your concern and include pictures where possible.
  • Masta Customer Services will respond to you promptly and assess if your claim is valid against the guarantee. If in agreement your hardware will be replaced free of charge.
  • By entering your details you are signing up to receiving marketing communications from Matchmakers International Ltd brands including Masta via email.